Refund policy

Last updated: September 1, 2026.

RETURN WINDOW

We hope you love your Viburnum Home purchase. If something is not quite right, eligible merchandise may be returned for STORE CREDIT. Please contact us within 14 days of delivery or an in-store purchase so we can assist you with the return. Once authorized, the return must be received by Viburnum Home within 30 days of the original delivery or in-store purchase date.

1. Return Request Within 14 Days — Store Credit Only

Please contact Viburnum Home at orders@viburnumhome.com within 14 days of delivery or an in-store purchase to request a return. We are happy to assist with eligible returns, which are issued as store credit rather than a refund to the original form of payment. Merchandise must be unused, undamaged, and in its original condition and packaging, and should be accompanied by the original order confirmation or packing slip.

2. Authorization Required

To help us process your return as smoothly as possible, please contact Viburnum Home before sending anything back. Returns must be authorized in advance, and we will provide the appropriate return instructions. Unfortunately, unsolicited returns cannot be accepted.

3. Original Shipping Charges

Original shipping and delivery charges are non-refundable and are not included in store credit, except where otherwise required by law.

4. Return Shipping

Customers are responsible for the cost of return shipping for standard returns. We recommend carefully repacking merchandise in its original packaging and using a trackable, insured shipping method, particularly for fragile or higher-value items. Viburnum Home cannot be responsible for return packages that are lost or damaged in transit. If we determine that an item was sent incorrectly or arrived damaged, we will work with you separately regarding the appropriate return or replacement arrangements. All authorized returns must be received by Viburnum Home within 30 days of the original delivery or in-store purchase date.

5. Returns After 14 Days & Restocking Fee

We understand that circumstances sometimes arise after the standard 14-day return-request period. Returns first requested after 14 days may, at Viburnum Home's discretion, still be considered if the merchandise otherwise meets our return requirements and is received within 30 days of the original delivery or in-store purchase date. When we are able to accommodate a late return, store credit will be issued less a 10% restocking fee. The restocking fee helps offset the additional handling, inspection, processing, and re-merchandising associated with returns received outside our standard return period.

6. Final Sale Items

Sale items are final sale and cannot be returned or exchanged. Custom, personalized, special-order, made-to-order, one-of-a-kind, or other merchandise specifically identified as final sale or non-returnable on the product page may also be excluded from returns. We encourage you to contact us before purchasing if you have a question about whether a particular item is returnable.

7. Condition of Returned Merchandise

We take great care in selecting and preparing our merchandise and ask that returned items be treated with the same care. Returned merchandise must be unused, undamaged, and in its original condition and packaging. Items showing signs of use, alteration, improper handling, or damage occurring after delivery may not be eligible for store credit.

8. Product Variation Is Not Necessarily a Defect

Differences in color, texture, shape, finish, positioning, fullness, or dimensions that are characteristic of handmade, preserved, natural-looking, faux, or decorative products are not necessarily defects. Preserved moss and botanicals may also change naturally over time.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact orders@viburnumhome.com promptly with your order information and photographs of the item and packaging. We want to make these situations right. Damaged or incorrect items are handled separately from standard store-credit returns, and depending on the circumstances, Viburnum Home may arrange a replacement, store credit, refund, or another appropriate resolution, including any remedy required by applicable law.

10. Store Credit and Refunds for Exceptions

For standard eligible returns, Viburnum Home issues store credit rather than a refund to the original form of payment. Store credit will be based on the eligible merchandise value, subject to any applicable restocking fee; original shipping and delivery charges are not included. Monetary refunds may be issued for damaged, incorrect, unavailable, or cancelled items, or in other circumstances when Viburnum Home determines a refund is appropriate or required by law. Any approved monetary refund will generally be returned to the original form of payment, and processing time may vary by payment provider or financial institution.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact Viburnum Home as soon as possible. We will try to accommodate the request, but changes or cancellations may not be possible once an order has entered processing, fulfillment, or shipment.